Sleep and wake-up

To wake the vehicle, press and hold the Wi-Fi icon in the app’s top bar, next to notifications. The app uses the T-Box SIM number entered when adding the vehicle; no additional app settings are needed.

Connection icon

• Green — the vehicle is connected to the cloud.
• Grey and crossed out — there is no connection: the vehicle may be asleep or outside mobile coverage.

Voyah

Offline

Interactive example: hold the icon or select a state. The notification is reproduced without personal data. This example does not send commands to a vehicle.

Wake the vehicle

1. If the icon is grey, press and hold it as you would a normal command.
2. Wait for the connection attempt to finish. With mobile coverage, waking usually takes up to 5 seconds. Wait for the final command result before retrying.
3. When the icon turns green, check that fresh vehicle data is arriving.

In the public beta, waking is free, with up to 10 wake-ups per day.

If waking fails

The icon stays grey. Open notifications using the bell beside it: the error appears in a Data refresh entry, for example No response to command. The notification error is highlighted in red.

Check your phone’s internet connection and mobile coverage where the vehicle is parked. Coverage on your phone alone does not prove that the T-Box has a connection. Once the failed attempt finishes, you can retry within the daily limit.

If the call goes through but the vehicle remains offline, mobile internet restrictions, including an operator’s allowlist-only mode, may be the cause. A voice call and the vehicle’s connection to the server are different connections.

A notification in the history describes an earlier attempt. Check the top-bar icon for the current connection: an old error can remain in the history even when the icon is green.

When the vehicle sleeps

A closed vehicle can sleep when all of these conditions are met:

• Nobody is inside.
• Charging is not in progress.
• Sentry is off.

Normal security mode and viewing the app do not prevent sleep.